Vercor

MARKET OR DIE

If your business isn’t marketing, it isn’t growing. Maybe it is surviving, but is it thriving? Does your marketing strategy (yes, it is a strategy) have the following features?

Commitment. Do you invest enough resources (i.e., time, energy, imagination) in marketing? Remember that today’s clients are increasingly jaded to marketing tools. It takes a lot to show your customers what they haven’t seen before.

Creativity. Don’t be afraid to be creative. The most memorable marketing campaigns are creative and catchy…that’s why decades later, we all remember Wendy’s “Where’s The Beef” lady, or the Energizer Bunny campaigns. Be creative! People are more receptive with a bit of humor.

Contemporary. The entry of the Internet into businesses, homes and schools has created a new generation of consumers, particularly with respect to how they communicate and what they expect. The Internet isn’t just for techno-geeks anymore. The challenge is that many generations are at different areas on the learning curve. Don’t be too technically advanced that you omit more traditional methods of marketing, but don’t be perceived as a dinosaur either. To thrive, businesses must embrace the technology of today.

Clear Communication. Don’t confuse your audience. You only have a few seconds or minutes of undivided attention. Most people don’t communicate clearly through their marketing tools because they want to say too much. Like a proud parent, business owners must share with the world how great their product or service is…however, no one really wants or needs to hear all the details. Have others outside your industry review your marketing drafts. If one person misunderstands, that means 10 percent of the audience will misunderstand.

Diversity. The days of single weapon marketing are things of the past. Marketing combinations are what works. Customers’ ability to multitask and their shorter attention span demand that business owners know how to grab and hold attention. Use multiple approaches to market your product or service.

High Touch. Combine high-touch with high-tech. Although your customers want the convenience and efficiency of technology, they still want and need personal attention.

These are just a few of the important components to an effective marketing campaign. Constantly evaluate your marketing tools by measuring the response rates and recording feedback from your customers. A good marketing program is dynamic and fluid. Speak your customer’s language and you’ll have them speaking yours, in dollars and cents.



Carol Jong, Ph.D. is Director of Marketing & Corporate Research for Gould Business Group, the West Coast partner of Vercor.


Copyright © 2003 by Carol Jong
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